Name of Distributor
Onward Kashiyama Co, Ltd.
Address of Distributor
3 Chome−9−32 Kaigan, Minato City, 108-8439 Tokyo, Japan
Name of Responsible Party
Individually displayed for each product
Regarding Returning, Exchanging or Cancelling an Order
In principle, we do not accept requests for returning, exchanging, or canceling for orders.We do, however, allow for exceptions in the following events:
1. If the product is defective
2. If the returned item is not what was originally purchased
3. If the returned item was damaged during delivery
4. If the product is found to be a counterfeit or pirated product
You may cancel your order when the order is ready to be shipped.Canceled orders cannot be replaced or exchanged (including exchanging an item for the same item of a different size), so please be sure to confirm the size, color, price, and quantity before completing your order.
*Please be advised that, depending on what the item is and the condition in which it is returned in, your cancellation or return request may or may not be fulfilled.
*If the item is defective, we will exchange it for the same item only if we have replacements available.
In the event that we are unable to replace your returned item, we will proceed with a refund.
Fees to bear in mind in addition to the displayed amount of the product
Sales tax: 10% of the product price
Shipping: Shipping is free all across Japan (tax included)
Shipping company: Sagawa Express
Product shipping date: Within 2 to 5 business days after order confirmation *
For pre-ordered products, the time frame is listed on each product's page.
・Credit cards (VISA, Mastercard and American Express)
*If you don't have an account with us, your only payment option will then be "credit card".
Payment Deadline: Credit Card: Depends on the credit card's closing date and contract. Please check with your credit card company.
Distributor's contact details
MAIL : customer[at]echapper.com (Weekdays 9:00~17:00)
*[at] should be converted to the @ sign.